Frequently Asked

Questions

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Payment

Plan

What payment methods does Stratus accept?

Stratus accepts major credit cards, including Visa, MasterCard, and American Express. For annual Pro Plan subscriptions, we also offer invoicing options for larger teams.

Where can I find my billing history?

Your billing history is available in the "Billing" section of your account settings. Here, you can view and download invoices for all past transactions.

Can I switch from monthly to annual billing?

Yes, you can switch to annual billing anytime through your account settings. The switch will apply immediately, and your payment will be prorated accordingly.

What happens if my payment fails?

If your payment fails, we’ll notify you via email and try again in a few days. You can update your payment information in your account settings to avoid service interruptions.

Does Stratus offer discounts for nonprofits or educational institutions?

Yes, we offer special discounts for verified nonprofits and educational institutions. Contact our support team with your organization’s details to learn more.

What is the difference between the Starter, Standard, and Pro plans?

The Starter plan is ideal for individuals or small teams with basic needs, while the Standard plan offers advanced features like unlimited projects and AI analytics. The Pro plan is designed for enterprises, offering customization, team optimization tools, and dedicated support.

Can I change my plan after signing up?

Yes, you can upgrade or downgrade your plan at any time directly from your account settings. Changes will take effect at the start of your next billing cycle.

Do you offer a free trial?

Yes, we offer a 14-day free trial for all plans, allowing you to explore the features and decide which plan works best for you.

Is my data secure with your platform?

Absolutely. We use state-of-the-art encryption and comply with industry standards to ensure your data is safe and protected at all times.

What should I do if I can't log in to Stratus?

If you're unable to log in, first ensure you’re using the correct email and password. If the issue persists, click "Forgot Password" on the login page to reset it, or contact our support team for assistance.

Can I enable two-factor authentication (2FA) for my account?

Yes, Stratus supports two-factor authentication for added security. You can enable it in your account settings under the "Security" section.

Why am I getting a "Too Many Login Attempts" error?

This error occurs after multiple failed login attempts for security reasons. Please wait 15 minutes before trying again or contact support to reset your login access.

What should I do if I forget my password?

If you forget your password, click the "Forgot Password" link on the login page. You’ll receive an email with instructions to reset your password.

Frequently Asked

Questions

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